Office Phones

The University phone systems is supported by WVU ITS.  Once you have been given a WVU phone number, a physical handset will be placed into your office. A Cisco Jabber software phone can be added in addition to or in place of your physical handset.

Submit a Desk Phone support request in the LCSEE Systems Service Center.

Knowledge Base articles about Cisco Phones and Voicemail

https://wvu.atlassian.net/servicedesk/customer/portal/5/article/300516303

https://wvu.atlassian.net/servicedesk/customer/portal/5/article/299663817

https://wvu.atlassian.net/servicedesk/customer/portal/5/article/300974160

Cisco Jabber Software Phone

The Cisco Jabber softphone is an app that runs on your computer that allows you to receive and place calls using your WVU phone number over the internet. Your outgoing number is that of your WVU phone. You can also set forwarding and manage voicemail.

When dialing out, remember to dial 9 (or 8 for long distance) for numbers external to WVU’s phone system, just as you would with your physical headset.

If you've had a Jabber account setup for your number, please use the following information from WVU ITS & Telecommunications to setup the app on your computer.

Remote Phone and Call Center Accounts

If you are off-campus, you must be connected to the WVU VPN before you can use the Cisco Jabber app. Once signed into the remote.wvu.edu VPN, you should be able to download Cisco Jabber referenced in the instructions below.

You must MUST be logged into the VPN client prior to login on your Cisco Jabber phone to make calls. You must also click the OK button on the E911 pop-up.

Jabber for Window Users

Install Cisco Jabber for Windows:

1. Download Cisco Jabber for Windows from http://jabber.wvu-ad.wvu.edu. You must be on the University network or connected to the VPN to access this link. *Please use a different web browser than Internet Explorer to download Cisco Jabber. It reports the file as corrupted. Firefox and Google Chrome work fine.

2. Click the Windows (MSI) link to download the latest Jabber client.

3. Double-click the downloaded CiscoJabberSetup.msi file to start the installation. If the you are running Windows 10, Windows Defender SmartScreen may pop-up saying that it is an unrecognized app.

4. Click the More Info link on the Windows Defender SmartScreen pop-up.

5. Click Run anyway.

6. Jabber will begin to install. Accept all default settings.

7. When the Cisco Jabber installer has completed, click Finish.

Sign into Cisco Jabber for Windows:

1. Open Cisco Jabber.

2. Enter your WVU Login username and password for the remote account:

   1. Example: username: WVU2020 and password: WVU Login Password /info

   2. Note: If the username box is pre-populated with @jabber.wvu.edu, you may delete that part as the domain is no longer required for Jabber for Windows.

3. Click Sign In.

4. There are a handful of pop-ups about confirming the identity of the remote server. Accept all Certificates.

5. You are ready to use Cisco Jabber for Windows.

Jabber for MAC Users

Install Cisco Jabber for Mac:

1. Download Cisco Jabber for Mac from jabber.wvu-ad.wvu.edu. You must be on the University network or connected to the VPN to access this link.

2. Click on the Mac (.pkg) link to download the latest Jabber client.

3. Click the Install Cisco-Jabber-Mac.sparkle.guided.pkg file to start the Cisco Jabber installer wizard.

4. When the Welcome screen displays, click Continue.

5. When the Software License Agreement screen displays, click Continue.

6. Click Agree to accept the terms of the license agreement.

7. You may be prompted to select the disk where you want to install Jabber. Select your hard drive and then Continue.

8. Click Install to perform the installation

9. At the prompt, enter your administrator account password for your Mac and click Install Software.

10. When the software has finished installing, click Close

11. At the prompt, you decide if you want to keep the install file or move it to the trash.

Sign into Cisco Jabber for Mac:

1. To launch Jabber, open your Applications folder and double-click the Cisco Jabber.app icon.

2. Enter your WVU Login username@jabber.wvu.edu click Continue: Example wvu2020@jabber.wvu.edu. The @jabber.wvu.edu is required to sign-in to your Jabber for Mac phone.

3. Enter your WVU Login password and click Sign In.

4. Click Sign In

5. There are a handful of pop-ups about confirming the identity of the remote server. Accept all Certificates.

6. You are ready to use Cisco Jabber for Mac.